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Arriving late cuts time out of your appointment. We will attempt to fulfill the entirety of your scheduled treatment with the remaining time. But, it is our right, if we so choose, to reschedule the appointment as well as charge the no-show/cancellation fee if later than 10 minutes to your appointment (see no-show/cancellation policy for more details). You are agreeing to all policies we have in place when booking an appointment at Viva Vitality MedSpa.
Your appointments are important to us at Viva Vitality MedSpa. That time is specifically set aside for you. We do understand that things happen and adjustments are necessary. We ask for at least 24 hour notice for any cancelations. This is to guarantee other patients have a chance to book the available appointment time-slot, but to also respect the time of our providers.
If you do not show up to or cancel your scheduled appointment within 24 hours we will result in a late cancelation or no-show charge of $50. Either we will charge the card on file a fee of $50, or it will be applied to your account. Any fees on your account must be taken care of prior to scheduling any future appointments.
Patients with 2 no-show or cancellations may be required to prepay for all services at the time of booking. Please note that prepaid services are non-refundable and non-transferrable. If the appointment is rescheduled prior to 24 hours, the prepaid amount can be utilized for future services at Viva.
When you cancel or forget your appointment we miss the opportunity to fill that appointment time. Any Patients on our wait list also miss an opportunity to receive treatment. We appreciate your understanding of the policies that we have in place. We want to provide the highest quality of service to our Viva Angels.
At Viva Vitality, we maintain a safe and respectful environment for everyone who walks into our office. We pride ourselves on being a drama free workplace for our employees, and a safe place for our patients to be treated. As medical professionals we treat all people with dignity, respect, and kindness. We hold these values very high, and ask that our patients treat all others with the same respect, dignity, and kindness that they themselves expect. As the patient, you have the right to find another office to receive treatment if you are to being treated with the level of dignity respect and professionalism that you expect, and we strive to provide. Likewise, we reserve the right to refuse service, at any time to anyone not fulfilling this respect and dignity policy. If you feel you are not being treated in an appropriate manner during your visit please ask to speak to the manager on duty immediately.
Services: We do not offer refunds on any treatment services. Both aesthetic and skincare services fluctuate from person to person. Your desired outcome is what we wish to always achieve, but cannot be guaranteed.
Products: Skincare products may be returned or exchanged up to 7 days after original date of purchase.
Gift Certificates: Gift certificates cannot be exchanged for cash and must be used within 1 year of purchase.
Pre- and post-treatment photos are a mandatory part of your confidential medical records at Viva Vitality. Your photos will not be copied, shared, or distributed without your informed consent. We reserve the right to refuse service and/or treatment if you refuse to consent to these photos.
Children Policy
For the safety of your children as well as overall patient experience, we do ask that childcare arrangements be taken into consideration prior to your appointment.
Pet Policy
We all love animals here at Viva, but we do ask that you leave all pets at home. We need to consider allergies as well as sanitary factors. If you arrive to your appointment with a non-service animal, we will have to ask you to remove the animal from the clinic.
PRIVACY POLICY
This Privacy Policy describes how Viva Vitality MedSpa (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”).
We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.
3. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:
Viva Vitality MedSpa
Office Address: 2015 south Florida ave, Lakeland, FL 33803
Phone: 863-450-4060
Email: [email protected]
