Policies

Policies

Appointment Policy

Arriving late cuts time out of your appointment. We will attempt to fulfill the entirety of your scheduled treatment with the remaining time. But, it is our right, if we so choose, to reschedule the appointment as well as charge the no-show/cancellation fee if later than 10 minutes to your appointment (see no-show/cancellation policy for more details). You are agreeing to all policies we have in place when booking an appointment at Viva Vitality MedSpa.

No-show and Cancellation Policy

Your appointments are important to us at Viva Vitality MedSpa. That time is specifically set aside for you. We do understand that things happen and adjustments are necessary. We ask for at least 24 hour notice for any cancelations. This is to guarantee other patients have a chance to book the available appointment time-slot, but to also respect the time of our providers.

If you do not show up to or cancel your scheduled appointment within 24 hours we will result in a late cancelation or no-show charge of $50. Either we will charge the card on file a fee of $50, or it will be applied to your account. Any fees on your account must be taken care of prior to scheduling any future appointments.

Patients with 2 no-show or cancellations may be required to prepay for all services at the time of booking. Please note that prepaid services are non-refundable and non-transferrable. If the appointment is rescheduled prior to 24 hours, the prepaid amount can be utilized for future services at Viva.

When you cancel or forget your appointment we miss the opportunity to fill that appointment time. Any Patients on our wait list also miss an opportunity to receive treatment. We appreciate your understanding of the policies that we have in place. We want to provide the highest quality of service to our Viva Angels.

Respect and Dignity Policy:

At Viva Vitality, we maintain a safe and respectful environment for everyone who walks into our office. We pride ourselves on being a drama free workplace for our employees, and a safe place for our patients to be treated. As medical professionals we treat all people with dignity, respect, and kindness. We hold these values very high, and ask that our patients treat all others with the same respect, dignity, and kindness that they themselves expect. As the patient, you have the right to find another office to receive treatment if you are to being treated with the level of dignity respect and professionalism that you expect, and we strive to provide. Likewise, we reserve the right to refuse service, at any time to anyone not fulfilling this respect and dignity policy. If you feel you are not being treated in an appropriate manner during your visit please ask to speak to the manager on duty immediately.

Return & Exchange Policy

Services: We do not offer refunds on any treatment services. Both aesthetic and skincare services fluctuate from person to person. Your desired outcome is what we wish to always achieve, but cannot be guaranteed.

Products: Skincare products may be returned or exchanged up to 7 days after original date of purchase.

Gift Certificates: Gift certificates cannot be exchanged for cash and must be used within 1 year of purchase.

Confidential Photography Policy:

Pre- and post-treatment photos are a mandatory part of your confidential medical records at Viva Vitality. Your photos will not be copied, shared, or distributed without your informed consent. We reserve the right to refuse service and/or treatment if you refuse to consent to these photos.

Children Policy

For the safety of your children as well as overall patient experience, we do ask that childcare arrangements be taken into consideration prior to your appointment.

Pet Policy

We all love animals here at Viva, but we do ask that you leave all pets at home. We need to consider allergies as well as sanitary factors. If you arrive to your appointment with a non-service animal, we will have to ask you to remove the animal from the clinic.

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